Privacy Policy

At Sofacetic UK, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following information when you interact with our website:

  • Personal details: Name, email address, phone number, delivery and billing address
  • Order information: Products purchased, order history, payment details (processed securely via our payment providers)
  • Technical data: IP address, browser type, device information, and cookies used to improve site performance
  • Communication data: Any information you provide when contacting our customer service team

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your purchases, enquiries, or promotions (with your consent)
  • Improve our website, products, and customer experience
  • Prevent fraud and ensure secure transactions
  • Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell your personal information to third parties. We may share your data with:

  • Delivery and courier partners to fulfil your orders
  • Payment processors to complete secure transactions
  • Service providers who help us operate our website and business
  • Legal or regulatory authorities where required by law

4. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage or disable cookies through your browser settings at any time.

5. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

6. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data
  • Withdraw consent to marketing communications at any time
  • Lodge a complaint with the Information Commissioner's Office (ICO)

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📞 Phone: +44 7553 062102
📍 Address: 123 Luxury Lane, Design District, London, UK