Shipping Policy

Shipping Policy | Sofacetic UK

Last Updated: August 2026

At Sofacetic UK, we want your furniture to reach you safely, on time, and in perfect condition. Below you'll find everything you need to know about our shipping and delivery process.

1. Delivery Areas

We currently offer delivery across the UK, including England, Scotland, Wales, and Northern Ireland. Delivery to some remote or offshore areas may take longer or incur additional charges — please contact us for details.

2. Delivery Charges

We are proud to offer free UK delivery on all standard orders. Any exceptions (such as remote locations or express delivery) will be clearly communicated at checkout.

3. Delivery Timescales

  • In-stock items: Typically delivered within 5–10 working days
  • Made-to-order items (specific fabrics/colours): May take 2–4 weeks depending on the product and customisation
  • Large items (sofas, wardrobes): Delivery times will be confirmed at the time of order, and our team will contact you to arrange a suitable delivery slot

Please note that delivery timescales are estimates and may vary due to courier schedules, stock availability, or unforeseen circumstances.

4. Order Tracking

Once your order has been dispatched, we will notify you with tracking information (where available) so you can follow your delivery's progress.

5. Delivery Process

For larger furniture items such as sofas and wardrobes, our delivery partners will typically contact you in advance to schedule a convenient delivery date and time. Please ensure someone is available to receive the item, and that access routes (doors, stairways, lifts) can accommodate the furniture dimensions.

6. Failed or Missed Deliveries

If a delivery attempt is unsuccessful due to no one being available to receive the item, additional delivery charges may apply for redelivery. Please ensure your contact details and delivery address are accurate at checkout.

7. Inspecting Your Order

We recommend inspecting your furniture upon delivery. If you notice any damage or defects, please report this to our team within 48 hours of delivery so we can resolve the issue promptly.

8. International Delivery

At this time, Sofacetic UK only delivers within the United Kingdom. For international enquiries, please contact our customer service team directly.

9. Contact Us

If you have any questions about your delivery or this Shipping Policy, please get in touch:

📞 Phone: +44 7553 062102
📍 Address: 123 Luxury Lane, Design District, London, UK