How long does delivery take?
Most orders arrive within 5 to 10 working days across the UK. Larger items like sofas and wardrobes may take a little longer due to careful handling and assembly.
Can I return or exchange an item?
Yes. We offer a 30 day return policy on all unused items in their original packaging. Simply contact our support team to arrange a return or exchange.
Do you offer a warranty on furniture?
Every piece of Sofacetic furniture comes with a 2 year warranty covering manufacturing defects, giving you peace of mind with every purchase.
What payment methods do you accept?
We accept all major debit and credit cards, along with secure online payment options. All transactions are encrypted for your safety.
Do you deliver outside the UK?
Currently we deliver across the United Kingdom only. For international orders, please contact our support team to check availability.
Is assembly included with my order?
Yes, most large furniture items include free basic assembly guidance, and select products offer in home assembly service at checkout.
How can I track my order?
Once your order is dispatched, you will receive a tracking link by email or SMS. You can also check your order status anytime from the "Track Order" page on our website.
What if my furniture arrives damaged or faulty?
We're sorry if that happens. Please contact our support team within 48 hours of delivery with photos of the issue, and we will arrange a free replacement or repair as quickly as possible.
Can I cancel or change my order after placing it?
You can cancel or make changes to your order within 24 hours of placing it, as long as it hasn't already been dispatched. Contact our support team as soon as possible to make changes.
Do you offer instalment or buy now pay later options?
Yes, select payment providers at checkout allow you to split your payment into instalments. Availability may depend on your order value and location.
What materials are used in your furniture?
Our collections use a mix of premium fabrics, genuine and faux leather, solid wood frames, and high density foam, chosen for comfort, durability, and everyday use. Material details are listed on each product page.
How do I care for and clean my furniture?
Care instructions vary by material and are included with your delivery. In general, we recommend regular light vacuuming, avoiding direct sunlight, and using manufacturer approved cleaning products only.
Can I see the furniture in person before buying?
At the moment we operate online only. However, our product pages include detailed photos, dimensions, and material information to help you shop with confidence.
